Delivery & Tracking

Delivery & Tracking

Lé Luna is a premium online beauty store - and we know how much it matters to get your beauty buys in good time and hassle free! Since our very first delivery went out in 2009, we have put a premium on getting you your packages safely, correctly and on time. For ultimate convenience, we offer you a broad selection of delivery options. This includes next day delivery, for orders put through before 4pm on working days.

We work with such reputable firms as Royal Mail and UPS, to be absolutely sure you’re getting the best products in the best way! Every order comes with a free dispatch SMS and email notification, so that you’re always in the loop. For international deliveries we collaborate with local couriers, so that you can look and feel fabulous wherever you are in the world!

*UPS Delivery is only available for items above 2 Kg.

There are many different delivery options available, so that you can select the one that’s best for you! The expected date is counted from when we dispatch it, which is the same day for orders placed before 4pm on a working day and the next working day on a weekend or bank holiday. When you make your order, the expected duration of delivery will be specified, whether it’s with Royal Mail, UPS or a localised service.

If the expected delivery date has passed and there’s no sign of your order, you should use the tracking number to check its progress. If this doesn’t answer your questions and you still have concerns, please get in contact with us and our customer service team will be happy to help. Visit our Contact Us page for details.

You can use the tracking number, so that you can take steps to be at home. If you cannot be in to receive your order, a calling card will be left referencing when they will try again. Alternatively, you can use the phone number on the card to rearrange a more convenient date and time.

The package itself will differ depending on its size, contents and the delivery method selected. We take care to give every product sufficient protection if needed, and it comes in plain, discreet, unmarked packaging.

Yes, you can have your package delivered anywhere, be it a friend’s house or the office.

All our UK, and the vast majority of our international, delivery methods have tracking methods included. If you have already ordered with us, use the form below with your tracking number.

Please enter your 13 character tracking reference